Automated Remote Management and Support
Proactively heals network infrastructure and reduces downtime.
Automated Remote Management and Support (ARMS) is a next-generation Run Book Automation technology, designed to proactively solve problems, heal infrastructure and
reduce downtime. Opengears data center infrastructure management (DCIM) and remote infrastructure management (RIM) solutions monitor, manage, access and control managed IT, OT and industrial infrastructure through out-of-band management channels; allowing customers to design policies for automatic remediation of issues that have rendered infrastructure otherwise inaccessible or unresponsive. ARMS is built-in to ACM5000, ACM5500, IM4200, SD4000 and CM4000 DCIM and RIM appliances as a standard feature.
Key Benefits:
- Minimize costs and increase profits by reducing the actual number of staff required to perform managed services
- Automatically generate alarms, alerts and notifications when events trigger established thresholds
- Improved SLA response times with continuous infrastructure status monitoring and automatic operator notification
- Develop self-healing solutions using powerful diagnosis and remediation scripts for common problems, to minimize mean-time-to-recover and increase user satisfaction and retention
- Trap console warnings to increase infrastructure lifespan. Proactively solve problems before they become outages
- Correlate cyber and physical security events for real-time breach alerts and response
- Automatically issue trouble tickets, with smart issue escalation to reduce cost and incidence of false alarms
- Automate routine maintenance tasks, to reduce the likelihood and cost of human error
ARMS monitors and collects data from the infrastructure located around the data center or remote site. When an alert condition is raised, the RIM or DCIM appliance automatically triggers a series of run-book actions, to programmatically diagnose and resolve the incident in real time – without
the need for human intervention.
Run book automation implements the workflow that administrators use to detect and respond to an incident or outage, as a series of automatically triggered programs or scripts. Run book automation can effectively install a virtual network administrator at each distributed site, not just to optimize MTTR with automatic recovery scripts, but also to mitigate human error and cyber sabotage.
The issue can be automatically remediated in the time that traditional management tools take to find the problem (and often before customers even notice there was a problem) making it a powerful framework for service providers to offer services that meet and exceed customer requirements.
A common remote site deployment
Opengear DCIM and RIM appliances offer unparalleled connectivity to physical sensors, the network, servers, power systems and other managed infrastructure at the site.
ARMS operates at the physical and logical layers, with serial/ USB console control; IP/ IPMI/ SNMP access to networked servers and devices; control of UPS and PDU power infrastructure using USB/ serial/ network connections; and digital IO and environmental sensor interfaces.
Simple to use - TRY IT NOW
- Manage all of your Auto Responders using the web interface.
- Setup is easy, using pre-defined condition checks and triggers.
- Design your own automatic remediation based on your condition checks.
- Select your trigger actions from the available list or create your own.
- Check for resolution and send notifications of problem remediation.
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