Support FAQ

Firmware update

Your console server will not allow you to upgrade to the same or an earlier version of firmware, so before upgrading you should ascertain if you are already running the most current firmware:

On the Management Console note the Firmware Version displayed on the top RH corner (or select Status: Support Report and it will be displayed)
Download the latest firmware image from ftp://ftp.opengear.com or from http://www.opengear.com/firmware/. Firmware upgrades are available for all Opengear console servers:
- For IMG4216-25 and IM4208-2/4216-2/4248-2 download im42xx.flash
- For IMG4004-5 download im4004.flash
- For KCS6104/6116 download kcs6000.flash
- For CM4116/4148 download cm41xx.flash
- For CM4008 download cm4008.flash
- For CM4001 download cm4001.flash
- For SD4008 download sd4008.flash
- For SD4002 download sd4002.flash
Save the downloaded file on to a system on the same subnet as the console server
Also download and read the release_notes.txt for the latest information
Go to System: Firmware menu and enter the location of the saved image file. Then click Apply oo upload this new firmware image to your console server

Alternatively you can upgrade your console server firmware from the command line as detailed below:

Option 1
If your console server has reliable Internet access, this method takes less setup. However be aware that if the process does not complete properly you can be left with an unusable console server.

In the example below is the firmware image for a CM4116 and CM4148. Browse to ftp.opengear.com and locate the appropriate image and current version for your console server, then at the command line of the console server issue this command:

# netflash -f ftp.opengear.com cm41xx-2.5.0u1.flash

You will be prompted to login. Just use "anonymous" for the username and hit enter when prompted for a password.

Option 2
You can download the files locally to a TFTP server or FTP server. This will remove the risk of losing internet connectivity in the middle of the upgrade. The netflash command for the local FTP is the same as the above command with "ftp.opengear.com" replaced with your local server address.

For example for a CM4116 you would download the file ftp://ftp.opengear.com/cm41xx-2.5.0u1.flash; and put it in your FTP or TFTP servers path. The TFTP netflash command is then the same as above minus the "-f" option:

# netflash W.X.Y.Z cm41xx-2.5.0u1.flash (where W.X.Y.Z is the address of your local TFTP server)

After the command has finished the unit will reboot and your new firmware version will be 2.5.0u1

Note: You can also run # netflash with a selection of switch options which will cause hardware checks or version information to be ignored, or leave processes running during the flash that are normally killed, or force it onto protected flash regions. However these are rarely needed and should only be used under guidance from Opengear support.