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To submit a support ticket please click the black box to the left of your screen "Support" or email support@opengear.com and our system will automatically generate a support ticket.

Opengear console server support Please be sure to include a copy of your support report from your console server to help us better serve you. You can find the support report located in the web interface of your console server in the left hand navigation under Status, please copy/paste this information and include it in the support request.

More Resources

Support FAQ Answers to common questions

Documentation Manuals, Quick Starts and release notes

Firmware Download current drivers and firmware

Cabling Power and serial connection information

RMA Return Material Authorization procedures

Product Registration Activate your Warranty and stay informed

Warranty ACM5000, CM4000, CM4100, CMS6100, KCS6100, IM4200, IMG4000, IMG4200 & SD4000 products

Support Contact

Phone: +1 801 282 1387 E-mail: support@opengear.com Helpdesk: Click the "Support" black box to the left of your screen