Support
FAQ Sections
Basic Configuration
Failover & Out of Band
Serial Port Console Mgt
Network Attached Hosts
Alerts and Logs
Cabling
Power Control
SDTConnector
Nagios
Advanced Configuration
Other
Frequently Asked Questions
Basic Configuration
How can I reboot my console server without losing my custom settings?
Can I reset the settings to the factory defaults?
What are the default serial port settings?
How do I upgrade the firmware?
Which Users/Administrators can configure the console server?
Can a User access the Management Console?
Can I operate my console server at a command line level?
How can I reset the IP address from the command line?
Do console servers sit on the network edge or behind firewalls?
Failover and Out of Band access
How do I set up OoB dial in access to the console server?
Can SDTConnector make an out-of-band connection?
How can I have broadband OoB access?
Can the IM/IMG gateway failover to an alternate broadband network?
Can the IM/IMG gateway transparently failover to a dial-out connection?
Serial Port Console Management
How do users connect to serially attached devices?
What software do remote users need to connect securely?
Can a locally attached serial device
log in
to a serial port on the console server?
How can I serially access the BIOS and view the Power On Self Test?
Can applications access serial devices attached to a remote console server?
Can I interconnect two serial devices over the LAN?
Can I securely interconnect two serial devices over an IP network?
Can a user access more than one serial port through the one SSH tunnel?
What TCP/IP ports are used when accessing the console server serial ports?
Can I assign a unique IP address for each serial port?
Can I configure unique login banners and scripts for each serial port?
Can I cluster multiple console servers with access is via a single address?
Managing Network Attached Hosts
How is access to network-attached hosts configured?
What TCP/UDP ports and services can be used when remotely accessing hosts?
Are IP addresses allocated to network-attached hosts?
Alerts and Logs
What audit logging, monitoring and alerts can be configured?
What alerts can be set for serial port/console activity?
What alerts can be set for serial port/console activity?
What serial port/console activity can be logged?
What alerts can be set for Network Host activity?
What Network Hosts activity can be logged?
Where can we get the Opengear SNMP MIB specifics?
Cabling
Are adapters available for connecting different serial console configurations to my IM/IMG/CM/SD4000?
Is any special cabling required for RS422 and RS485 on SD4008 ?
Is any special cabling required to control RS422 and RS485 devices on SD4002?
Power Control
How do I control serially-attached power switches?
Power control using other interfaces (IPMI, service processor, browser tools)?
What out-of-band access/control do I have with IP Power units?
SDTConnector
How do I use SDTConnector to access and configure my console server?
Can SDTConnector auto update for newly connected gateways?
How do I activate SDTConnector from Nagios?
Using SDTConnector for serial console device access (rather than using
PuTTY
or
SSHterm
directly)
What TCP/UDP ports and services can I use with SDTConnector when remotely accessing Hosts?
How many sites and connected computers can be managed from the one SDTConnector client?
Can SDTConnector make an out-of-band connection?
How does SDTConnector interconnect with Dell OpenManage software and the PowerEdge BMC/DRAC service processors?
How does SDTConnector interconnect with IBM Director software and the BMC/RSA service processors?
Can I access serial connected Windows computers using Remote Desktop?
Can I access serial connected computers using VNC?
Nagios
How do I set up Nagios central monitoring with SDT extensions?
What services can Nagios monitor and alert?
How does Nagios integrate with my SDTConnector?
Where can I download Nagios and the SDT extensions?
How do I configure my console server to be a Nagios distributed monitor?
What additional Nagios plugins are supported by my IMG/IM4000 gateways?
Advanced Configuration
How do I change IP address of my console/device server using ARP PING?
How do I recover a corrupt firmware image?
Can I use the Custom Development Kit (CDK) to create a custom firmware image?
How do I embed script that will be run each time the console server initializes?
Clustering - How do I set up serial port Cascading/Clustering ?
Clustering - What services in the Slave does the Master control when I cascade?
Clustering - Can multiple serial console servers be clustered with IP Tables?
Public Key Authentication - Generating and uploading SSH keys under Linux
Public Key Authentication - Generating and uploading SSH keys under Window
.
Other
How do I configure the TFTP server in the USB flash in IM/IMG4000 gateways?
Is SSH more secure for remote connection than SSL or and IPSec VPN connection?
What is the difference between a console server and a terminal server?
USA Support
630 West 9560
South Sandy, UT 84070
Phone: +1 801 282 1387
E-mail:
support@opengear.com
Australian Support
Level 1, 80 Jephson Street, Toowong Brisbane QLD 4066
Phone: +61 7 33279814
E-mail:
support@opengear.com
The IM42xx CM41xx and IMG42xx products have a standard
four year warranty
. IMG40xx, CM40xx and SD40xx products have a standard
one year warranty
.
Support for the open source projects which Opengear sponsor is only available through the Sourceforge project sites
okvm.sf.net
and
sdtcon.sf.net
NEW FEATURES in V2.4.1
»
Serial port clustering/cascading
»
Nagios SDTConnector integration
»
SDT for Nagios configuration wizard
»
Add Nagios as an alert method
»
JCTerm & SDTConnector web UI
»
Add a secondary SNMP server for traps
»
Release notes.txt
for more
RECENT FEATURES in V2.3.1
»
Nagios distributed monitoring
»
Embedded DHCP server
»
Extended third party PSU support
»
SDTConnector out-of-band connection
»
SSH tunneled serial bridging
OTHER RECENT FEATURES
»
Broadband failover
»
IPMI power management
»
Heart beat with dial out failover
»
Custom serial console login scripts
»
User access to Management Console
»
Customized TCP/UDP port forwarding
»
Extended serial port operating modes
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