All Opengear product returns require a Return Material Authorization (RMA) number whether the return reason is for warranty or non-warranty repair, rotation of stock, damage or any other type. Return shipments without an accompanying RMA number will not be accepted.
- To request an RMA number contact Global Support
- using the HelpDesk (by clicking the black box to the left of your Support screen) or
- by emailing support@opengear.com or
- by phoning (USA: +1 801 282 1387
- The following information is required when an RMA number is requested:
- Original customer Purchase Order or Opengear Invoice number and date
- Date product was received by customer
- Product description, model and serial number of product to be returned
- Reason for return
- Contact name and telephone and FAX numbers
- Product must be returned freight prepaid to the nominated Opengear CSC. The customer is responsible for all shipment costs to the CSC, clearance charges, associated duties and taxes.
- USA and International customers ship to:
Opengear Service Center
Suite A, 630 West 9560 South
Sandy, UT 84070, USA
- Australia and New Zealand customers ship to
Opengear Engineering Center
Benson House Suite 44
2 Benson Street
Toowong, QLD 4066, Australia
- USA and International customers ship to:
- Opengear will supply a replacement product which may be new, or like-new. In the event of product obsolescence, Opengear reserves the right to replace failing product with a product of like or better features and functionality.
- Proof of purchase date must accompany the returned product and the customer shall agree to insure the product or assume the risk of loss of damage in transit. Pack returned product in a suitable container for shipment, preferably the original packaging if available . When shipping, clearly label all returned goods with the Opengear RMA number assigned to you and return to the specified CSC. Please ship via a traceable carrier (UPS, TNT, FedEX, Airborne, etc) to ensure your package does not get lost in transit
- Warranty repaired units will be returned to customer by ground transport at Opengear's expense only within the continental USA and Australia. In all other regions the customer is responsible for all shipment costs, clearance charges, associated duties and taxes both to and from the CSC. Please supply your preferred courier name and account information
- A cross-ship product exchange service is available within the continental USA and Australia for customers who own product which is now defective or require service as a result of discrepancies in shipping or manufacturing by Opengear. This service may be extended for warranty repairs, however it is not in any way part of the standard warranty.The customer is responsible for returning the failed unit to Opengear within 30 days of receipt of the cross-ship replacement or the customer will be charged the full retail price of the replacement product.
