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Technical Support

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Opengear technical support is committed to providing timely, high-quality service to all of our customers. The Opengear technical support team can be contacted directly using regional phone numbers or email. For telephone numbers, please find your region below.

For all products
To submit a support ticket please click the black box to the left of your screen "Support" or email support@opengear.com and our system will automatically generate a support ticket.

Opengear console server support
Please be sure to include a copy of your support report from your console server to help us better serve you. You can find the support report located in the web interface of your console server in the left hand navigation under Status, please copy/paste this information and include it in the support request.

More Resources

    Support FAQ Answers to common questions

    Documentation Manuals, Quick Starts and release notes

    Firmware Download current drivers and firmware

    Cabling Power and serial connection information

    RMA Return Material Authorization procedures

    Product Registration Activate your Warranty and stay informed

    Warranty ACM500x, CM41xx, CMS6100, KCS61xx, IM42xx and IMG42xx products

    Warranty CM400x, IMG4004-5 and SD40xx products

USA Support
Suite A, 630 West 9560 South
Sandy, UT 84070
Phone: +1 801 282 1387
E-mail:
support@opengear.com
Australian Support
Suite 44, 2 Benson Street
Toowong, QLD 4066
Phone: +61 7 31293529
E-mail:
support@opengear.com

    Source Code Obtain source code for all GPL code

    Licenses Software license information

    Custom OEM and custom design services

General support for the open source projects which Opengear sponsor is available through the Sourceforge project sites okvm.sf.net and sdtcon.sf.net


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