Technical Support
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Opengear technical support is committed to providing timely, high-quality service to all of our customers. The Opengear technical support team can be contacted directly using regional phone numbers or email. For telephone numbers, please find your region below.

For all products To submit a support ticket please click the black box to the left of your screen "Support" or email support@opengear.com and our system will automatically generate a support ticket.

Opengear console server support Please be sure to include a copy of your support report from your console server to help us better serve you. You can find the support report located in the web interface of your console server in the left hand navigation under Status, please copy/paste this information and include it in the support request.

More Resources

Support FAQ Answers to common questions

Documentation Manuals, Quick Starts and release notes

Firmware Download current drivers and firmware

Cabling Power and serial connection information

RMA Return Material Authorization procedures

Product Registration Activate your Warranty and stay informed

Warranty ACM500x, CM41xx, CMS6100, KCS61xx, IM42xx and IMG42xx products

Warranty CM400x, IMG4004-5 and SD40xx products

USA Support Suite A, 630 West 9560 South Sandy, UT 84070 Phone: +1 801 282 1387 E-mail: support@opengear.com

Australian Support Suite 44, 2 Benson Street Toowong, QLD 4066 Phone: +61 7 31293529 E-mail: support@opengear.com