5-Year hardware protection — included.
SLA-backed support aligned to your needs.
Advanced RMA — ship before return.
Simplified, predictable ownership.
Trusted by global enterprises managing critical networks.
5-Year hardware protection — included.
SLA-backed support aligned to your needs.
Advanced RMA — ship before return.
Simplified, predictable ownership.
Trusted by global enterprises managing critical networks.
John Hargraves, Network and Voice Services Team Lead
“Opengear is the saving grace for us. They are the only way for us to access our critical devices during an outage.”
How It Works
Jeremy Stretch, Network Engineer
"We rely upon Opengear heavily. With sites around the world, we don’t have people at every data center all the time, so it’s crucial for us to be able to get to any of our globally distributed devices at any time. Accessing and managing servers remotely is a must.”
Christophe Kuczynski, Chief Operations Officer
“We got our return on investment with the first incident.”
Protect your network with built-in 5-year hardware coverage.
Reduce downtime risks with SLA-backed Foundation or Premium support.
Get 100% phone/chat response — with live expert callback.
Keep critical systems running with next-business-day advanced RMA.
FOUNDATION
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PREMIUM
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5-Year Warranty (Included)
Advanced RMA (ship before return)
SLA-Backed Response Time
Response Time Superiority
Deep Out-of-Band (OOB) Expertise
Global Portal/Email Support
Live Global Phone Support
Scheduled Support Calls
Priority Escalation to Tier 2/3
Senior Engineering Support
Dedicated Advocate (1000+ devices)
60 Hours Annual Pro Services (1000+ devices)
TRUSTED BY ENTERPRISES GLOBALLY
New Customers
All new Opengear appliances now ship with required support — choose Foundation or Premium when purchasing.
Existing Customers
Purchase Foundation for any new device and all existing devices under original warranty are automatically upgraded at no additional cost.*
Existing Customers
Purchase Foundation for any new device and all existing devices under original warranty are automatically upgraded at no additional cost.*
New Customers
All new Opengear appliances now ship with required support—choose Foundation or Premium when purchasing.
Ready to upgrade your network resilience?
Request your personalized quote today — our team will help you choose the right support tier and ensure a seamless transition.
Request Your
Support- Integrated Quote
Ready to upgrade your network resilience?
Request your personalized quote today—our team will help you choose the right support tier and ensure a seamless transition.